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Set up phone numbers

Phone numbers identify the business on the telephone network. KolaVoice supports the default account number and dedicated phone numbers issued through KolaVoice.

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Add a KolaVoice number

  1. Open Phone Numbers.
  2. Select Add number.
  3. Enter the issued number in international format.
  4. Select the country and calling capabilities.
  5. Save the number.
Add only a number issued by KolaVoice and confirmed as active. Do not enter a personal mobile number or an arbitrary number you want to display as caller ID.

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Outbound caller ID

For outbound calls, choose the number in the direct-call or campaign setup. If no dedicated number is selected, the account’s default outbound number may be used when the account is eligible. The receiving phone displays the caller ID supplied by the telecom route. Caller-ID availability can depend on the country and carrier.

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Inbound answering

To receive inbound calls:
  1. Have an active KolaVoice-issued number.
  2. Make sure the account is on a KolaVoice plan that supports inbound calls.
  3. Assign an inbound agent to the number.
  4. Forward or publish the business phone line so callers reach the KolaVoice number.
  5. Test the number from an external phone.
If inbound routing is enabled but no inbound agent is assigned, the number will not silently use an unrelated fallback agent.

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Number requirements

  • Use the full country code, for example +256700000001 when a plus sign is accepted by the field.
  • Keep the number active and outbound-enabled for outbound calls.
  • Use a dedicated number when separate caller identity or inbound routing is required.
For programmatic number access, see Phone numbers API.